New Quality Service Strategy Launched For Mortgage Industry
Trident Mortgage & Columbia Mortgage add resources and technology.
San Juan Capistrano, CA (PRWEB via PR
Web Direct) April 11, 2005 -- San Juan Capistrano, CA-based Quality Service
Certification, Inc., which provides customer service training, certification and
performance assessment for real estate agents, is now offering its programs and
resources to mortgage companies.
"For most consumers,
the purchase or sale of a home is one of the most important financial decisions
they make. Choosing a real estate agent or mortgage professional is, in some
ways, an even greater challenge," said Larry D. Romito, President & CEO of
Quality Service Certification (QSC). "Quality Service Certification helps
consumers find and select the best professional service providers while helping
service professionals deliver their best. This results in long-term
relationships between very satisfied consumers and the best service
professionals."
Trident Mortgage Company, LP, with
operations in Southeastern Pennsylvania, New Jersey, and Delaware is one of the
most recent companies to launch QSC. "We have over 150 employees, including
mortgage consultants, processors and staff. We have a deep commitment to quality
service and customer satisfaction. The training, resources and technology
available through QSC are tremendous. We are excited about taking our service to
an even higher level, and believe that the independent validation of our service
results will be important to our customers, prospective customers and the sales
associates from Prudential Fox & Roach," said Gerard F. Griesser, President
of the Trident Group.
Griesser continues, "Our entire staff of mortgage
consultants has completed the training to become Quality Service Certified ®. We
are so confident in our service commitment and results that we offer a service
guarantee. We intend to be an industry leader, to deliver the best service in
our market and to be able to prove it through measurable results that are
independently validated.
Columbia Mortgage of Oregon
and Washington also recently completed QSC training of their mortgage
professionals. "Our goal is to deliver the best service in the industry –
period," states Bert Waugh, President of Columbia Mortgage and Prudential
Northwest Properties. "And, our intent to follow through with this is evident in
our partnering with Quality Service Certification®. In conjunction with this
unique program, we’re able to bring training, service excellence and overall
high professional accountability to our company
associates."
Continues Waugh, "Everyone claims they
provide great service, so how can a consumer separate those who simply promise
good service from those who truly deliver it? While many talk about better
service, our real estate and mortgage professionals are truly embracing a system
of higher standards and higher accountability that we’re confident will produce
measurably better service satisfaction results. While this is an exciting step
forward for our company as a whole, the real beneficiary will be the consumer,
our clients, today and tomorrow."
Quality Service Certification, Inc.
with headquarters in San Juan Capistrano, California, is a resource for
training, systems, internet-based technology and performance assessment in the
real estate brokerage and mortgage origination industries serving the needs and
interests of consumers and those who serve them. The company has two
award-winning Websites: for consumers, it is www.QualityService.org.;
and for real estate and mortgage professionals, it is www.QualityCertified.org
Contact:
Larry D. Romito, President & CEO
Quality Service
Certification
949-481-4438
e-mail protected from spam bots
Bert
Waugh, President
Columbia Mortgage
248-208-2900
Gerard Griesser,
President
The Trident Group (Trident Mortgage Company,
LP)
610-889-7600
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Source : http://www.prweb.com/releases/2005/4/prweb227880.htm