Customer Rating:  
Summary: Webroot Spy Sweeper
Comment: This is the third year I've used Spy Sweeper. So far, it works. However, I do believe the yearly renewal rate from Spy Sweeper is high. But if you shop around, such as Amazon, you can find it for a reasonable price. I run it on three PCs.
Customer Rating:
Summary: firewall/antivirus problems
Comment: With the spy sweeper with antivirus you also for a added bonus get the firewall number one its very hard to use you have to go to computer network school to be able to use it. I dont know about anyone else i have a wrtp54g wireless router and a comcast telephony cable modem voip modem there both voip vonage and comcast voip i connect to the internet fine without the webroot firewall but when i install it i have nothin but problems. it says limited or no connectitiy i get a 169 a normal ip is that your connected to the router is a 192 ip address. what you have to do to resolve this issue is click start run type cmd type ipconfig /release enter then ipconfig /renew wait a few seconds then go to a website you should be online. watch restart your computer then its messed up again. you have to go through that all over again to be able to go online now you can uninsall the firewall and just use the spy sweeper and antivirus with the windows firewall but who wants to do that. you want your moneys worth webroot says they just throw that in its not any extra for the firewall. there technical support is horrible too your on hold for 2 to 3 hours at a time i dont really think they have enough reps to handle all the calls they get. the antivirus and spyware i do admit is the best software around on the market by far but the firewall they do need to do more work on. I know a couple of friends that bought spy sweeper with antivirus like i did and they had the same problems 3 different people and im not the only one. so if you have the nightmare im going through what im going through dont go through the same hassel again make the right judgement and go with something different something thats more well done. Talk to the geeksquad there located at a bestbuy store location they will be able to help you make your decisions. hope i could be of help.
Customer Rating:
Summary: Spy Sweeper, Dependable, Easy to Use
Comment: Spy Sweeper has been a very dependable, and easy to use, product. Prior to my weekly 4am 'sweep', I do clear my history, temporary files, and cookies, and I perform a Disk Cleanup to eliminate unnecessary files. This 'streamlines' the amount of bytes that Spy Sweeper must sweep. Consequently, there's far less 'junk' being quarantined.
I appreciate the automatic updates, which are fairly frequent and take very little time.
When I bought my computer, Spy Sweeper was highly recommended by Best Buy's Geek Squad, which carries the product for 'house calls'. I have just purchased my third year's Spy Sweeper. I'm a very satisfied customer.
Customer Rating:
Summary: Totally saved my computers!
Comment: I had 3 computers with viruses, Trojans and numerous malicious tracking cookies. It was so bad that I couldn't even install this program except in the safe mode. But once installed it started to remove the spy ware and pop ups and I was finally able to go through normal mode. Still, I had a few tenacious viruses. I tried to call the support number which is a little difficult to find, but they said they needed a report directly from my computer so they could create a CUSTOM sweep. Which made sense and was easy to do. I just attached a copy of the sweep to an email and sent it to them and within a day I had the updated program to run my computer through and VIOLA! no more viruses. I was so happy and on to the next computer.
Then my son called from college and was complaining about his laptop being incredibly slow and unable to go online, etc and I mailed him the program ( I bought the 3 user edition) and got him going as well.
The program does take up some room on my computer but less than mcafee or Norton, which I had tried before and was not at all happy.
I had Mcafee on the original computer with all the problems to begin with!
So for the money and the time it was definitely worth it. I now have it run a full sweep daily while I sleep and in the morning I see all the critters its caught, (lately nothing but cookies) and I love it. So for all its worth that was my 5 cents.
Customer Rating:
Summary: Cannot reach customer service
Comment: I've been trying to reach customer service for two weeks now. They get my email but then tell me to call support. I call support but the wait is so long I give up.
:(
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